In the competitive world of local coffee shops, standing out and attracting new customers can be challenging. But one neighborhood favorite managed to double its foot traffic in just three months — all by leveraging the power of real-time customer reviews with Revudio.
Here’s how they did it.
The Challenge: Building Trust and Visibility in a Crowded Market
The coffee shop, Bean & Brew, had a loyal local following but struggled to attract new customers beyond word-of-mouth. They knew online reviews could boost their visibility and credibility, but didn’t have a streamlined way to collect genuine feedback.
Their goal was clear: increase foot traffic by encouraging customers to share honest, real-time reviews without hassle.
The Solution: Setting Up a Revudio Review Station
Bean & Brew partnered with Revudio to implement a dedicated Review Station right inside the store.
-
Easy Access: They placed a tablet near the exit and displayed QR codes for customers to quickly access their personalized Revudio review page on their own devices.
-
Multiple Review Formats: Customers could leave quick text reviews or record short video testimonials — whichever they preferred.
-
Incentivized Engagement: The staff encouraged customers to share honest feedback by offering small perks like a discount on their next coffee or a free cookie.
The Process: Encouraging Real-Time, Honest Feedback
Staff were trained to gently remind customers about the Review Station during checkout. The signage highlighted how simple and quick it was to share their experience.
Customers appreciated the option to record video reviews on the spot — sharing their favorite drinks, ambiance, and friendly service with authenticity.
The Results: Doubling Foot Traffic in 3 Months
-
Over 300 reviews collected: Within three months, Bean & Brew gathered hundreds of new, authentic reviews on Revudio.
-
Increased online visibility: The steady influx of fresh reviews boosted their local SEO rankings, helping them appear prominently in “coffee near me” searches.
-
Enhanced trust and engagement: Video testimonials created an emotional connection with potential customers browsing online.
-
Foot traffic doubled: With increased online presence and authentic social proof, Bean & Brew saw a 100% increase in daily visitors.
Why Revudio Made the Difference
-
User-friendly interface: Easy for customers to leave reviews via smartphone or provided devices.
-
Video and text options: Allowed for richer, more engaging content.
-
Real-time feedback: Helped the coffee shop respond quickly and improve service.
-
Boosted local SEO: Fresh reviews kept the shop relevant in search results.
Conclusion
Bean & Brew’s success story shows how small businesses can leverage authentic customer reviews — especially video testimonials — to build trust, improve online presence, and dramatically increase foot traffic.
If you want to replicate this success, consider setting up a Revudio Review Station in your store today. Encouraging real-time, honest feedback is a simple yet powerful way to grow your business.
